Shipping & Returns

Processing Time

All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You'll receive an order confirmation email immediately after purchase and a shipping confirmation with tracking info once your order is on its way.

Shipping Times (United States)

Standard Shipping: 5-10 business days. Free on orders over $50, otherwise $8 flat.

Express Shipping: 2-5 business days. $15 flat at checkout.

Delivery windows reflect transit time after processing. We send a tracking number by email the moment your order ships.

Tracking

A tracking number is sent to your email as soon as your order ships. Tracking updates may take 24-48 hours to appear in the carrier system. If your tracking link isn't showing movement after 3 business days, email us and we'll look into it.

Lost or Delayed Packages

If your tracking shows no movement for more than 10 business days or your package hasn't arrived within 20 business days of the shipping confirmation, contact us at support@jamesedwinsupply.com. We'll investigate with the carrier and, if necessary, reship or refund your order at no cost to you.

Returns

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

Item must be unused and in the same condition you received it
Item must be in its original packaging
Proof of purchase (order number or email) required

How to start a return: Email support@jamesedwinsupply.com with your order number and reason for return. We'll send you return instructions within 1-2 business days.

Return shipping costs:

Change of mind / no longer needed: Customer pays return shipping
Defective, damaged, or incorrect item: We cover return shipping entirely

Refunds

Once your return is received and inspected, we'll notify you by email and process your refund within 5-10 business days to your original payment method. Allow additional time for your bank or card issuer to post the credit.

Damaged or Defective Items

If your item arrives damaged or defective, email us at support@jamesedwinsupply.com within 7 days of delivery with your order number and photos of the damage. We'll replace it or refund you — your choice. No return shipping required for defective items.

Exchanges

We don't process direct exchanges at this time. If you'd like a different product, return the original item per the instructions above and place a new order.