FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1-2 business days, then shipped. Standard delivery to the US typically takes 5-10 business days. Express delivery is available at checkout for 2-5 business days where eligible. You'll receive a tracking number by email as soon as your order ships.

2. Will I get a tracking number?

Yes, always. Once your order ships, you'll receive an email with your tracking information. Tracking may take 24-48 hours to show movement after the confirmation email arrives, so don't worry if it looks quiet right away.

3. Can I change or cancel my order after placing it?

We process orders quickly, so changes need to happen fast. Contact us at support@jamesedwinsupply.com within 12 hours of placing your order and we'll do everything we can. Once an order has been packed or handed off to the carrier, we're unable to modify or cancel it.

4. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments or PayPal.

5. What's your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, email us at support@jamesedwinsupply.com with your order number and reason for return.

6. How do I get a refund?

Once we receive and inspect your returned item, we'll process your refund within 5-10 business days to your original payment method. You'll receive a confirmation email when it's done. If you paid by credit card, your bank may take a few additional days to post the credit.

7. Do you ship internationally?

Currently, we ship within the United States. We're working on expanding international options and will announce when that changes. Sign up for our newsletter to be the first to know.

8. How do I know the products are quality?

We test and vet every product category we carry. We're not a general marketplace — we only list things we'd actually use ourselves. That said, if something doesn't meet your expectations, our 30-day return policy exists for exactly that reason. We stand behind what we sell.

9. Is there a warranty on your products?

Most products include a manufacturer's warranty where applicable, and we'll always fight in your corner if something fails prematurely. If your item arrives defective or breaks under normal use within 30 days, reach out and we'll replace it or refund you — no runaround.

10. Do you carry clothing or apparel? What about sizing?

Some of our lifestyle products include apparel and wearable accessories. Each product page includes sizing information specific to that item. When in doubt, size up — and if something doesn't fit, our return policy applies.

11. What are your customer support hours?

Our support team is available Monday through Friday, 9 AM-6 PM Mountain Time. We aim to respond to all emails within 24-48 hours. If you reach out on a weekend or holiday, you'll hear from us on the next business day.

12. My order arrived damaged or I received the wrong item. What now?

Email us at support@jamesedwinsupply.com within 7 days of delivery with your order number and a photo of the issue. We'll get you sorted immediately — whether that means a replacement, a refund, or another solution. Mistakes happen; how we handle them is what matters.